Manager of Property Services
High end residential firm on Cape Cod is looking for an experienced Manager for their Property Services team. The Manager of Property Services is a client-facing role responsible for running the day-to-day administration of the division as well as working on strategy and programs for continued growth. Responsibilities include:
Team Leadership:
- Provide leadership, direction, and mentorship to property service team members, including field technicians and Account Managers, fostering a culture of teamwork and excellence.
- Assist in the development and enforcement of policies and procedures to streamline operations, enhance service quality, and ensure compliance with standards and regulations.
- Act as the primary point of contact for clients, address inquiries and requests for work promptly, ensuring seamless communication and exceptional service delivery.
- Conduct regular meetings with clients to discuss their needs, review requested scope of work, and identify opportunities for additional service offerings.
- Manage client accounts, including billing inquiries, distribution of field reports, and oversight of house watch programs to ensure client satisfaction and retention.
- Coordinate with internal departments, external subcontractors, and clients to ensure timely scheduling, quoting, and completion of work requests, fostering strong relationships.
- Participate in construction client transition meetings to present property service offerings, address inquiries, and facilitate a smooth transition from construction to property service.
- Track and monitor warranty program post-construction completion, addressing client concerns and ensuring timely resolution of warranty-related issues.
- Collaborate with leadership team to develop department budgets, pricing strategies, and program packages, ensuring alignment with company goals and financial objectives.
- Evaluate yearly program pricing, conduct analysis of field costs, and identify opportunities for savings and revenue growth while maintaining service quality and profitability.
- Develop and maintain business relationships with clients, consultants, subcontractors, and trade partners, identifying opportunities for collaboration and expansion of service offerings.
- Respond to RFPs and client inquiries, preparing comprehensive proposals and presentations to showcase property service capabilities and secure new business.
- 5+ years of experience in residential construction and/or property management.
- Bachelor’s degree in a related field or equivalent experience.
- Strong leadership & interpersonal skills to effectively manage client relationships and a diverse team.
- Excellent organizational, communication, and problem-solving skills.
- Self-starter willing to take initiative to add value to the role and department.
- Proficiency in project management software (MS Project or similar) and MS Office.
Position Type: Full-time